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EQ refers to the capacity to recognize and manage our own feelings and to recognize and respond effectively to those of others.
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We apply Daniel Goleman’s model with four domains: self awareness, self management, social awareness and relationship management.
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EQ is key for leaders at all levels of organizations to be able to inspire, create positive responses to challenges, to use tact, and diffuse conflict.
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DOMAIN
SELF AWARENESS The ability to read and understand one’s emotions, strengths, weaknesses, drives, values, and goals and recognize their impact on others while using gut feelings to guide decisions.
COMPETENCIES
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DOMAIN
SELF MANAGEMENT The ability to manage one’s actions, thoughts, and feelings in flexible ways to get the desired results. Optimal self regulation contributes to a sense of wellbeing, confidence, and connectedness to others.
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DOMAIN
SOCIAL AWARENESS The ability to accurately notice the emotions of others and “read” situations. It is about sensing what other people are thinking and feeling to be able to take their perspective using your capacity for empathy.
COMPETENCIES
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DOMAIN
RELATIONSHIP MANAGEMENT The ability to take one’s own emotions, the emotions of others, and the context to manage social interactions successfully. This domain can be used to influence those around us to make a good decision.
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